At Sara’s Men’s Wear, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. Our Refund Policy ensures a smooth process for handling such situations.

1. Eligibility for Refunds

1.1 A refund request can be made under the following conditions:

  • The product is defective or damaged upon delivery.
  • The product received does not match the order details.
  • The return request is initiated within 7 working days of delivery.

1.2 Products must be:

    • Unused, unworn, and in their original packaging.
    • Accompanied by the purchase receipt or proof of purchase.

1.3 Refunds are not applicable for:

  • Sale or clearance items.
  • Customized or tailored products.
  • Products returned beyond the specified time frame.

2. Refund Process

2.1 To initiate a refund:

  • Contact us at info@sarasmenswear.com with your order details and reason for the refund.
  • Provide photographic evidence in case of defective or damaged items.

2.2 Once your request is approved:

  • You will be instructed on how to return the product.
  • The product must be shipped to our return address at your cost (unless the issue was due to our error).

2.3 After receiving and inspecting the returned item, we will notify you of the refund approval status.

3. Refund Timeline

3.1 Approved refunds will be processed within 3 working days of receiving the returned product.
3.2 Refunds will be issued to the original payment method. If you paid via Cash on Delivery (COD), the refund will be processed as store credit or a bank transfer.

4. Important Notes

4.1 Shipping charges are non-refundable unless the return is due to our error.
4.2 We recommend using a trackable shipping service for returns. We are not responsible for lost or undelivered returns.